FAQs

What is Kinzzi?

Kinzzi is a Dubai-based online store offering jewellery, home accessories, bags, art and prints. You will find Tiba Jewelry, our own Kinzzi collections, and a growing selection of artists. You shop directly with Kinzzi, and our team handles your enquiries.

How can I ask a question about a product?

Email info@kinzzi.com with the product name or a link to the item. We can help you find the information you need before placing an order.

Where can I find delivery information?

Visit Delivery & Returns and check the product description for item-specific information. If you need delivery to a particular destination or by a particular date, please contact us before ordering.

How do I check the status of my order?

Email info@kinzzi.com with your order number. If a courier tracking link has been provided for your shipment, you can also use it to follow the delivery.

Can I change an order?

Please email info@kinzzi.com as soon as possible with your order number and the change you would like to make. We’ll check whether it is still possible before confirming.

How do I enquire about a return?

Contact info@kinzzi.com with your order number and the item you would like to return. Please check Delivery & Returns and any product-specific terms before ordering, particularly for personalised or made-to-order pieces.

What should I do if there is a problem with my delivery?

Email info@kinzzi.com with your order number and a description of the issue. If an item arrives damaged or differs from your order, please include clear photographs to help us review it.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout.