Delivery & Returns

Delivery information

For item-specific delivery information, please check the product description. Preparation and delivery times can vary by item and destination, particularly for pieces made to order.

If you need an item by a particular date or would like to check delivery to your location, please contact us before placing your order.

Order updates

For help with an existing order, email info@kinzzi.com with your order number. When courier tracking information is available, it will be shared with you.

Returns enquiries

For questions about return eligibility or the applicable terms for a particular piece, please contact our team before purchasing. To enquire about returning an existing order, email us with your order number and product details.

Problems with an order

If your order arrives damaged or you receive an incorrect item, please contact us with your order number, a description of the issue and clear photographs so we can review it.